FAQ: ULA+LIA: Mongolian Yak Down, Cashmere, and Camel Wool Yarn
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I get a discount on shipping for selecting more than one reward?

I wanted to give a little more shipping info, especially for my backers not in the U.S. I know shipping is a bit expensive compared to the cost of the rewards, so I wanted to break down how the shipping classes work and the costs for multiple rewards. Hopefully that can make the rewards more feasible for some of you guys!

Do to some issues, I had to change my shipping calculations for add-ons on this project from a weight based approach to a per-item approach. Do to some issues with shipping classes, especially for international buyers, sometimes buyers may be overcharged for shipping when selecting add-on items. I made sure it was cheaper for most buyers, but it might still be more expensive for some buyers by a small amount (usually just $1 or $2, but maybe a little more). If you think your shipping is unreasonable, you can check the total weight of your package against the classes below, or just send me/support an email and I will check it personally and discount it if necessary. I apologize for any inconvenience or confusion!

International Weight Classes:

Up to 32oz/900g - $16 for Canada, $24 everywhere else

Up to 48oz/1350g - $26 for Canada, $36 everywhere else

Up to 64oz/1800g - $38 for Canada, $58 everywhere else.

During my first campaign, I made mistakes with shipping prices that ended up really squeezing my margins and ultimately made me miss the opportunity to build an inventory after the campaign. I’m doing my best to avoid all those issues this time around and make sure this project will be sustainable! With 600 backers, even $2 or $3 per backer makes a huge difference in the end. Thank you!

Last updated: March 08, 2018 03:51

Can I get more than one reward?

YES! Just add the price to whichever reward you select, and you will have a chance to select multiple rewards during our survey after the campaign ends.

Last updated: March 08, 2018 03:51

How are these yarns for those with wool allergies?

As a short answer, our cashmere and yak wool shouldn't cause any reactions for those with wool allergies. Camel wool may cause the same allergies as sheep wool. For those interested in a longer answer, get comfortable! On the pictures I have of the goats and the yak on the campaign, you can see the difference of wools between what's on their backs and what's on their bellies. The really fine, soft, wispy fibers you can see on their bellies is cashmere (on the goat) and yak down, or cashmere, or something else on the yaks. It should really be called yak cashmere, but cashmere legally has to be from a goat, so we still call it yak wool or sometimes yak down. The process is really the same for both animals, in that you brush their bellies and chins, and then separate the thick guard hairs from the cashmere/down, leaving only the softest fibers. This is different from sheep's wool where the animal is sheered and the entire fleece is used. I also say that to get into wool allergies. Some, albeit a very small % of people, have a true wool allergy. Specifically, they are allergic to the lanolin (or oil) that is found in wool. People with a true lanolin allergy will get a runny nose, break out in hives, sneeze, etc. The same type of response you'd get to cats if you were allergic. Camel wool also has a very high content of a coating similar to lanolin, which will cause reactions to those with true wool allergies. That being said, the lanolin also contributes to the qualities in camel wool that make it so durable and great for active people. However, most of the people that have reactions to wool just have a reaction because the fibers are too coarse and rough, and aggravate the skin. If it's the latter, a lot of people that are wool sensitive do not have sensitivity to cashmere and yak down because the fibers are much softer and finer, and don't prickle or aggravate the skin. For true wool/lanolin allergies, lanolin only comes from sheep, so cashmere and yak wool don't have any lanolin and are both considered to be hypo-allergenic and appropriate for those with sheep wool allergies. That being said, some people that have super sensitive skin still find even cashmere uncomfortable on bare skin, so everybody has their own preferences. In terms of thickness, yak wool is only slightly thicker/more course than cashmere, but both are well under the thickness that starts to cause aggravation and itchiness. Camel wool is going to be much closer to sheep wool in composition and coarseness, so I’d assume those with sheep wool allergies would also experience the same with camel wool.

Last updated: January 21, 2018 08:27

What colors are available and how are the yarns dyed?

For our main goals, we are starting with natural colors. For cashmere, we will be offering the Natural Taupe, and then the Natural Cream for a stretch goal. For yak wool, we have Natural Dark Chocolate and then a Natural Milk Chocolate for our color options. For camel, we are offering the Natural Sandstone.

For cashmere, we will be offering stretch goals to add Crimson, Heather Gray, Charcoal Gray, and other colors as we hopefully grow. Let me know which colors you are interested in, and I will do my best to have them made. These items will also be in my inventory, so having the colors most highly requested by you guys is important to me.

For camel and yak, we will only be offering the natural colors. Due to their darker natural colors, the fibers are much more difficult to dye and require a much higher level of processing and bleaching to accept colors. The natural lighter cashmere does not require the bleaching and processing necessary to accept dye, which keeps our fibers fluffier, softer, and longer lasting, even when colored.

Last updated: January 23, 2018 06:15

How should I care for my items?

I suggest using a gentle, wool friendly detergent (e.g. woolite) and hand washing. Through our manufacturing process, the fibers may still carry some oils that are used to make the best yarn possible. By washing the fibers, you can also loosen the fibers and yarn a bit to maximize their natural softness.

Last updated: January 23, 2018 06:15

Are the animals hurt when getting their wool?

Not at all! Animals are brushed, not even sheered, when collecting their wool. Sheep are sheered, but still aren’t hurt at all when collecting their lovely wool. Herders also wait until the spring when the animals naturally start to shed their fibers so the animals aren’t left in the cold.

Last updated: January 21, 2018 08:27

Where are your fibers sourced?

All of our fibers come from free-range animals raised by traditional nomadic herders in Mongolia. The unique, bitterly cold Mongolian winters force these animals to produce super warm fibers to sustain them through the winters. In addition to being soft, Mongolian fibers tend to be longer than most comparable fibers in other regions of the world. Longer fibers make stronger yarn that is more resilient to pilling, which will make your soft, warm, lovely items last.

Last updated: January 23, 2018 06:15

What do you need the money for?

First and foremost, I’m raising money to make the minimum requirements for spinning. Any profits or surplus funding will go directly into inventory to continue providing yarn to customers after the campaign.

Last updated: January 21, 2018 08:27

Why are you in Mongolia?

I originally came to Mongolia in 2010 as a Peace Corps volunteer, and lived in a smaller city, Darkhan, for 2 years. After leaving the Peace Corps, I still wanted to stay involved with Mongolia, and started a fashion label creating and selling Mongolian cashmere clothes. (You can still see the Kickstarter campaign I made for that label in my history, but you’re definitely going to cringe a bit!)

My background is in finance and business development, not fashion, so the endeavor was hard for me from the start. For a few years shops were selling our items in cities all over the world, including Tokyo, NYC, London, and Paris. I learned a ton about manufacturing here in Mongolia and also about the fashion industry, but in the end, it didn’t quite work out. We stopped making new lines in 2015, but I’ve still been living and working in Mongolia, waiting for the right projects and partners to keep promoting Mongolia and its incredible products.

After moving back to Mongolia permanently 2014, I’m currently going through my 5th Mongolian winter! I work teaching English to make a living, and use my free time to develop ULA + LIA. My biggest goal in life is to be able to focus on my own business exclusively, and expand ULA + LIA into a lifestyle brand that showcases the incredible raw materials and workmanship that can be found in Mongolia.

Last updated: January 23, 2018 06:15

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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